Terms & Conditions

Chapter 1 – Introduction

1.1 Purpose
DoeZo! is a technology-enabled ride-hailing platform that facilitates connections between Passengers and verified Driver Partners through a secure and reliable digital platform.
The purpose of these Driver Terms & Conditions (“Terms”) is to establish the rights, obligations, responsibilities, operational requirements, payment arrangements, and other conditions governing the relationship between DoeZo! and individuals who register and provide transportation services as Driver Partners through the DoeZo! Platform.
These Terms constitute an integral part of the legally binding Service Agreement between DoeZo! and each Driver and shall apply to all Drivers who access or use the Platform.

1.2 Scope
These Terms govern the Driver’s access to and use of all Driver-related services provided through the DoeZo! Platform, including but not limited to:

• DoeZo! Driver Mobile Application;
  • DoeZo! Website (www.doezo.asia);
  • Driver Registration;
  • Driver Verification;
  • Vehicle Registration;
  • Ride Acceptance;
  • Passenger Transportation Services;
  • Driver Earnings and Settlement;
  • Incentive Programs;
  • Driver Wallet (where available);
  • Customer Support Services;
  • Safety Programs;
  • Promotional Campaigns; and
  • Third-party integrated services.
  Any additional Driver services, products, features, or functionalities introduced by DoeZo! in the future shall automatically be governed by these Terms unless otherwise expressly stated.

1.3 Acceptance of Terms
A Driver shall be deemed to have read, understood, and accepted these Terms upon the occurrence of any of the following events:

• registering a DoeZo! Driver Account;
  • successfully completing the Driver verification process;
  • electronically accepting the Driver Agreement;
  • registering a vehicle on the Platform;
  • accepting Ride Requests through the Platform;
  • continuing to access or use the DoeZo! Platform; or
  • continuing to use the Platform following any update or amendment to these Terms.
  If a Driver does not agree to these Terms, the Driver must not register for, access, or use the DoeZo! Platform or provide transportation services through the Platform.
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  1.4 Driver Partner Relationship
  The Driver acknowledges and agrees that DoeZo! acts solely as a technology platform provider that facilitates connections between Passengers and independent Driver Partners.
  Nothing contained in these Terms shall be construed as creating an employer-employee relationship, partnership, joint venture, agency, franchise, or any other employment relationship between DoeZo! and the Driver.

The Driver shall remain solely responsible for:
• operating and maintaining the Vehicle;
• complying with all applicable laws and regulations;
• maintaining all required licences and permits;
• fulfilling tax obligations; and
• performing all other responsibilities associated with the Driver’s independent business activities.
DoeZo! does not provide transportation services and is not a carrier. Its role is limited to facilitating Ride Bookings between Passengers and Drivers through the Platform.

1.5 Definitions
Unless the context otherwise requires, the following terms shall have the meanings set forth below:

“DoeZo!” means the DoeZo! ride-hailing platform, including its website, mobile applications, backend systems, and all related services.

“Driver” means an individual who has been approved by DoeZo! to provide transportation services to Passengers through the Platform.

“Passenger” means any individual who requests transportation services through the DoeZo! Platform.

“Vehicle” means a vehicle registered and approved for use on the Platform by the Driver.

“Trip” means the complete transportation service commencing upon the Driver’s acceptance of a Ride Request and ending when the Passenger has been delivered to the designated destination and the Trip has been marked as completed.

“Ride Request” means a transportation request submitted by a Passenger through the Platform.

“Fare” means the total amount payable by the Passenger for a completed Trip, as calculated by the Platform.

“Commission” or “Platform Service Fee” means the service fee charged by DoeZo! for facilitating transportation services through the Platform.

“Driver Earnings” means the amount payable to the Driver after deducting the applicable Platform Service Fee and any other authorized deductions from the Fare.

“Platform” means the DoeZo! website, Driver Mobile Application, backend services, software systems, and all associated technologies used to provide the Services.

1.6 Modification of Terms
DoeZo! reserves the right to amend, modify, supplement, replace, or discontinue these Terms at any time in response to operational requirements, legal or regulatory changes, technological developments, security considerations, or the introduction of new services.

Where material amendments are made, DoeZo! shall provide notice through one or more of the following communication channels:
• Driver Mobile Application;
• Push Notifications;
• SMS;
• Email; or
• Website Announcements.
A Driver’s continued access to or use of the Platform following the effective date of any amendment shall constitute the Driver’s acceptance of the revised Terms.

1.7 Language
These Terms may be published in both the Myanmar and English languages.
In the event of any inconsistency, ambiguity, or conflict between different language versions, the official version designated by DoeZo! shall prevail, subject to any applicable laws or regulatory requirements.

1.8 Effective Date
These Terms shall become effective on the date the Driver successfully completes account verification and commences providing transportation services through the DoeZo! Platform.
The most current version of these Terms shall be made available through the DoeZo! Website (www.doezo.asia) and the Driver Mobile Application. Drivers are responsible for reviewing and complying with the latest published version at all times.

Chapter 2 – Driver Registration and Eligibility

2.1 Driver Registration
Any individual wishing to provide transportation services through the DoeZo! Platform shall register as a Driver through the DoeZo! Driver Mobile Application or any other registration channel designated by DoeZo!.
During the registration process, the Driver shall provide accurate, complete, and current personal information, vehicle information, and any other information reasonably requested by DoeZo!.
DoeZo! reserves the right to request additional information, conduct interviews, verify submitted information, or perform any other verification procedures necessary to determine the Driver’s eligibility for registration.
Submission of a registration application does not guarantee approval. Driver registration shall become effective only upon successful completion of DoeZo!’s verification and approval process.
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2.2 Driver Eligibility Requirements
To qualify as a Driver on the DoeZo! Platform, an applicant shall satisfy the minimum eligibility requirements established by DoeZo!, including but not limited to the following:

• be at least twenty-one (21) years of age;
  • possess a valid National Registration Card (NRC) or another identity document accepted by DoeZo!;
  • hold a valid and unexpired Driving Licence appropriate for the Vehicle to be operated;
  • own, lease, or otherwise have lawful authority to operate a Vehicle approved by DoeZo!;
  • have no criminal record or security-related history that would reasonably disqualify the applicant from providing transportation services; and
  • successfully complete the DoeZo! Driver Verification Process.
  DoeZo! reserves the right to amend or supplement the Driver Eligibility Requirements at any time in response to legal, regulatory, operational, or safety considerations.
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  2.3 Required Registration Documents
  As part of the registration process, the Driver shall submit all documents required by DoeZo!.

Mandatory Documents
The following documents are generally required:
• National Registration Card (NRC);
• Valid Driving Licence;
• Vehicle Registration Certificate;
• Vehicle Photographs;
• Driver Profile Photograph;
• Registered Mobile Phone Number; and
• Successful OTP Verification.

Additional Supporting Documents
Where necessary, DoeZo! may request additional documentation, including:
• Vehicle Insurance Certificate;
• Vehicle Inspection Certificate;
• Tax Payment Records;
• Police Clearance Certificate; and
• Business Licence, where applicable.
Submission of forged, falsified, altered, misleading, or fraudulent documents is strictly prohibited and may result in immediate rejection of the application, suspension of the Driver Account, or permanent termination.
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2.4 Driver Identity Verification
To protect the safety, security, and integrity of the Platform, DoeZo! may conduct one or more identity verification procedures, including:

• NRC Verification;
  • OTP Verification;
  • Facial Verification;
  • Selfie Matching;
  • Manual Identity Review; and
  • Background Verification.
  Where a Driver fails any verification requirement or where DoeZo! is unable to verify the Driver’s identity to its reasonable satisfaction, the registration application may be declined.
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  2.5 Driving Licence Requirements
  Every Driver shall maintain a valid Driving Licence throughout the period of participation on the DoeZo! Platform.

The Driving Licence shall:
• be legally valid and unexpired;
• authorize the Driver to operate the applicable Vehicle category; and
• comply with all applicable legal and regulatory requirements.
Where a Driving Licence expires, is suspended, revoked, or otherwise becomes invalid, the Driver shall immediately cease providing transportation services until a valid licence has been submitted and approved by DoeZo!.
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2.6 Vehicle Ownership Requirements
A Vehicle registered on the DoeZo! Platform may:

• be legally owned by the Driver;
  • be owned by an immediate family member; or
  • be operated by the Driver under another lawful arrangement that authorizes its use.
  DoeZo! may require documentary evidence demonstrating ownership or lawful authority to operate the Vehicle at any time.
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  2.7 Vehicle Registration
  Before accepting Ride Requests, every Driver shall register the Vehicle intended for use on the Platform.

The Driver shall accurately provide all required Vehicle information, including:
• Vehicle Type;
• Manufacturer or Brand;
• Model;
• Colour;
• Registration Plate Number;
• Year of Manufacture; and
• Seating Capacity.
The Driver shall be solely responsible for any consequences arising from inaccurate, incomplete, or misleading Vehicle information.
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2.8 Vehicle Verification and Inspection
DoeZo! may inspect or verify every Vehicle before approving it for use on the Platform.

Inspection may include, but is not limited to:
• Vehicle Exterior;
• Vehicle Interior;
• Seat Condition;
• Tyres;
• Headlights;
• Brake Lights;
• Mirrors;
• Seat Belts;
• Vehicle Cleanliness; and
• Registration Plate.
DoeZo! may require either remote verification or physical inspection.
A Vehicle that fails inspection may not be approved for operation on the Platform until the identified deficiencies have been satisfactorily corrected.
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2.9 Insurance Requirements
Every Driver shall maintain all vehicle insurance required under applicable laws and regulations.
DoeZo! may introduce additional insurance programmes or minimum insurance requirements from time to time to enhance the protection of Drivers, Passengers, and the Platform.
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2.10 Background Verification
Passenger safety is a fundamental priority of DoeZo!.

Accordingly, DoeZo! may conduct background verification covering matters including:
• criminal history;
• fraud history;
• previous Driver suspensions or removals;
• identity risks; and
• safety-related records.
Failure to successfully complete any required background verification may result in rejection of the registration application or subsequent suspension of the Driver Account.
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2.11 Driver Profile
Drivers are responsible for ensuring that their profile information remains accurate, complete, and up to date.

Subject to Platform functionality, Drivers may update information including:
• Profile Photograph;
• Email Address;
• Mobile Phone Number;
• Residential Address;
• Emergency Contact Information; and
• Vehicle Information.
DoeZo! may retain previous profile information where required for legal, regulatory, operational, fraud prevention, or audit purposes.
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2.12 Driver Account Security
Each Driver is solely responsible for maintaining the confidentiality and security of their Driver Account.

Drivers shall:
• keep their password confidential;
• protect all OTP verification codes;
• refrain from allowing any third party to access or operate the Driver Account;
• promptly report any suspected unauthorized access; and
• immediately notify DoeZo! Customer Support upon discovering any suspicious login activity or security breach.
The Driver shall remain responsible for all activities conducted through the Driver Account unless otherwise required by applicable law.
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2.13 Multiple Accounts
Each Driver may maintain only one (1) active Driver Account unless expressly authorized by DoeZo!.

The following activities are strictly prohibited:
• creating fake Driver Accounts;
• opening new accounts to circumvent suspension or termination;
• registering under another person’s identity;
• creating multiple accounts to obtain incentives or promotional benefits; or
• otherwise manipulating the registration process.
DoeZo! may suspend or permanently terminate any account involved in such activities without prior notice.
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2.14 Driver Activation
Completion of registration alone does not authorize a Driver to provide transportation services.

A Driver Account shall be activated only after successful completion of:
• Identity Verification;
• Vehicle Verification;
• Document Review;
• Safety Training, where applicable; and
• Operational Approval by DoeZo!.
Only after activation may a Driver begin accepting Ride Requests through the Platform.
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2.15 Account Suspension
DoeZo! may temporarily suspend or permanently terminate a Driver Account where it reasonably determines that the Driver has engaged in conduct including, but not limited to:

• submission of fraudulent documents;
  • fraud or fraudulent activities;
  • identity mismatch;
  • expired Driving Licence;
  • expired Vehicle Registration;
  • operation of an unsafe Vehicle;
  • criminal conduct;
  • maintenance of multiple unauthorized accounts; or
  • serious violations of these Terms or DoeZo! policies.
  Such action may be taken immediately where necessary to protect Passenger safety, Platform integrity, or compliance with applicable law.
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  2.16 Account Recovery and Termination
  A Driver who has lost access to a Driver Account may request account recovery through DoeZo! Customer Support.

For security purposes, DoeZo! may require:
• OTP Verification;
• Identity Verification;
• Device Verification; and
• review of previous account records.
A Driver may also request permanent termination of the Driver Account.

Before approving account termination, DoeZo! may require confirmation that:
• there is no Outstanding Balance;
• no active investigation is pending;
• there are no unresolved Passenger complaints; and
• there are no incomplete Trips.
DoeZo! reserves the right to delay or refuse account termination where necessary to comply with legal obligations, resolve disputes, complete investigations, or protect the legitimate interests of the Platform.

Chapter 3 – Vehicle Requirements

3.1 Eligible Vehicle Types
Only vehicle types approved by DoeZo! may be used to provide transportation services through the Platform.

The currently approved vehicle categories may include:
• Tuk Tuk;
• Taxi;
• Private Car (where available);
• Motorcycle (where available); and
• any other vehicle category approved by DoeZo! from time to time.
Drivers shall provide transportation services only using the Vehicle registered and approved on the DoeZo! Platform. The use of any unregistered or unauthorized Vehicle is strictly prohibited.
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3.2 Vehicle Registration Requirements
Every Vehicle operated through the Platform shall satisfy the registration requirements established by DoeZo!.

The Vehicle shall:
• be lawfully registered with the relevant governmental authority;
• have a valid and unexpired registration;
• display a clearly visible and legally compliant registration plate;
• correspond with the Vehicle information recorded in the Driver’s Profile; and
• not be supported by forged, altered, fraudulent, or misleading registration documents.
DoeZo! reserves the right to verify the authenticity of all Vehicle registration documents at any time.
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3.3 Vehicle Age Requirements
To maintain Passenger safety, service quality, and operational standards, DoeZo! may establish maximum Vehicle age requirements.

Vehicle eligibility may be assessed based on:
• Year of Manufacture;
• overall Vehicle condition;
• inspection results; and
• any other operational or regulatory criteria determined by DoeZo!.
Vehicles that no longer satisfy the applicable age or condition requirements may be removed from the Platform.
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3.4 Vehicle Condition
Drivers shall ensure that their Vehicles are maintained in a safe, roadworthy, and mechanically sound condition at all times.

Without limitation, the following components shall remain in proper working order:
• Engine;
• Braking System;
• Steering System;
• Tyres;
• Headlights;
• Horn;
• Mirrors; and
• Door Locks.
A Driver shall not use any Vehicle that is unsafe, defective, or otherwise unsuitable for the provision of transportation services.
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3.5 Vehicle Cleanliness
Drivers shall maintain both the interior and exterior of the Vehicle in a clean, hygienic, and presentable condition.

Before commencing each Trip, the Driver shall make reasonable efforts to ensure that the Vehicle is free from:
• rubbish or litter;
• unpleasant odours;
• excessive dust or dirt; and
• wet, damaged, or otherwise unsanitary conditions.
Vehicle cleanliness may be monitored through Passenger Ratings, inspection results, and other quality assurance measures implemented by DoeZo!.
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3.6 Mandatory Safety Equipment
Each Vehicle shall be equipped with all safety equipment required by applicable law and DoeZo! operational policies.

Where applicable, the Vehicle shall contain:
• Seat Belts;
• Fire Extinguisher;
• First Aid Kit;
• Warning Triangle;
• Spare Tyre; and
• Vehicle Jack and Basic Repair Tools.
DoeZo! reserves the right to introduce additional mandatory safety equipment requirements from time to time.
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3.7 Vehicle Branding
Only branding materials officially issued or approved by DoeZo! may be displayed on a Vehicle, including:

• Official Window Stickers;
  • Vehicle QR Codes;
  • Driver Identification Materials; and
  • other authorized branding materials.
  Drivers shall not display unauthorized, altered, misleading, or third-party branding that may confuse Passengers or misrepresent the DoeZo! Platform.
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  3.8 Vehicle Inspection
  To promote Passenger safety and maintain service quality, DoeZo! may conduct periodic Vehicle inspections.

Vehicle inspections may include evaluation of:
• Exterior Condition;
• Interior Condition;
• Safety Equipment;
• Mechanical Condition; and
• Cleanliness.
Inspections may be conducted remotely, physically, or through any verification method designated by DoeZo!.
Where a Vehicle fails inspection, DoeZo! may temporarily suspend the Vehicle from the Platform until the identified deficiencies have been rectified and the Vehicle has successfully passed a subsequent inspection.
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3.9 Vehicle Maintenance
Drivers are solely responsible for maintaining their Vehicles in accordance with the manufacturer’s recommendations and all applicable legal requirements.

Routine maintenance should include, where appropriate:
• Engine Oil;
• Brake System;
• Tyres;
• Battery;
• Suspension System; and
• Air Conditioning (where installed).
The Driver shall bear sole responsibility for any accident, loss, or damage arising from inadequate Vehicle maintenance.
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3.10 Vehicle Modifications
Drivers shall not make any modification to a Vehicle that may adversely affect Passenger safety, regulatory compliance, or the operational integrity of the Platform.

Prohibited modifications include, but are not limited to:
• unauthorized lighting systems;
• illegal exhaust modifications;
• removal of passenger seating;
• structural modifications;
• unauthorized modification of registration plates; and
• any other modification prohibited by applicable law.
DoeZo! reserves the right to reject or deactivate any Vehicle that has been modified in violation of this section.
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3.11 Replacement Vehicle
A Driver wishing to operate a temporary or permanent replacement Vehicle shall obtain DoeZo!’s prior approval before using such Vehicle on the Platform.

A Replacement Vehicle shall:
• be duly registered with DoeZo!;
• successfully complete all required verification procedures; and
• pass any applicable Vehicle inspection.
The use of an unapproved Replacement Vehicle is strictly prohibited.
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3.12 Vehicle Insurance
Every Vehicle used on the Platform shall be covered by all insurance required under applicable laws and regulations.

Drivers shall ensure that:
• insurance coverage remains valid throughout the period of operation;
• expired insurance policies are promptly renewed; and
• updated insurance documentation is submitted to DoeZo! without undue delay.
Vehicles without valid insurance shall not be permitted to operate on the Platform.
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3.13 Vehicle Document Updates
Drivers shall promptly update DoeZo! whenever there is any change to Vehicle-related documentation, including:

• Driving Licence;
  • Vehicle Registration;
  • Insurance Policy;
  • Ownership Information; or
  • Registration Plate Number.
  Failure to maintain current documentation may result in temporary suspension of the Vehicle or Driver Account until the required information has been verified.
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  3.14 Vehicle Compliance Monitoring
  DoeZo! may continuously monitor Vehicle compliance to ensure ongoing adherence to safety, operational, and regulatory requirements.

Compliance assessments may consider information including:
• Passenger Reports;
• Driver Ratings;
• Vehicle Inspection Results;
• GPS Data; and
• System Records.

Where repeated or material non-compliance is identified, DoeZo! may take one or more of the following actions:
• issue a warning;
• temporarily suspend the Vehicle;
• require mandatory re-inspection; or
• permanently remove the Vehicle from the Platform.
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3.15 Vehicle Deactivation
DoeZo! may deactivate a Vehicle from the Platform where any of the following circumstances occur:

• Vehicle Registration has expired;
  • Vehicle Insurance has expired;
  • the Vehicle fails inspection;
  • the Vehicle is determined to be unsafe;
  • fraudulent or misleading documents have been submitted;
  • ownership of the Vehicle has changed;
  • the Driver requests deactivation; or
  • deactivation is required by applicable law or regulatory authorities.
  During the period of Vehicle deactivation, the Driver shall not use the deactivated Vehicle to accept or perform any Ride Requests through the DoeZo! Platform.

Chapter 4 – Ride Services and Driver Responsibilities

4.1 Going Online
A Driver may accept Ride Requests only after successfully activating Online Mode through the DoeZo! Driver Mobile Application.
Before going online, the Driver shall ensure that:
• the registered Vehicle is safe and ready for operation;
• sufficient fuel or battery capacity is available for the intended period of service;
• the Driver Mobile Application is updated to the latest supported version;
• GPS functionality and mobile internet connectivity are operating properly; and
• the Driver is physically fit to drive and is not under the influence of alcohol, illegal drugs, or any substance that may impair driving ability.
The Driver shall not activate Online Mode where any condition exists that may compromise Passenger safety or the proper operation of the Platform.
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4.2 Ride Request Acceptance
When a Ride Request is received, the Driver shall decide whether to accept or decline the request within the time period specified by the Platform.

Prior to accepting a Ride Request, the Driver may be provided with information including:
• Pickup Location;
• Passenger Rating (where available);
• Ride Type;
• Estimated Distance; and
• Estimated Fare, where permitted under DoeZo!’s operational policies.
Drivers shall maintain reasonable acceptance standards and shall not repeatedly decline Ride Requests without legitimate operational or safety reasons.
DoeZo! reserves the right to monitor Ride acceptance behaviour as part of its quality assurance and performance management processes.
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4.3 Arrival at the Pickup Location
Upon accepting a Ride Request, the Driver shall use reasonable efforts to arrive at the designated Pickup Location promptly and safely.

Upon arrival, the Driver shall:
• update the Trip status to “Arrived” through the Platform;
• allow the Platform to notify the Passenger automatically, where available; and
• communicate with the Passenger only through the communication features provided by the Platform, including in-app calling or messaging, where available.
Drivers are discouraged from using personal telephone numbers or other unauthorized communication channels except where operationally necessary or required during an emergency.
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4.4 Passenger Verification
Before commencing a Trip, the Driver should take reasonable steps to verify that the individual boarding the Vehicle is the correct Passenger.

Verification may include confirmation of:
• Passenger Name;
• Booking Number, where available;
• Pickup Location; and
• Destination.
The Driver should not commence a Trip where there is reasonable doubt regarding the Passenger’s identity or the validity of the Ride Booking.
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4.5 Professional Conduct
Drivers shall provide transportation services in a courteous, respectful, and professional manner at all times.

Without limitation, Drivers shall:
• greet Passengers politely;
• communicate respectfully and professionally;
• respect Passenger privacy and personal space;
• provide services fairly and without discrimination; and
• conduct themselves in a manner that promotes confidence in the DoeZo! Platform.
Drivers shall not discriminate against any Passenger on the basis of race, ethnicity, nationality, religion, gender, age, disability, or any other characteristic protected under applicable law.
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4.6 Safe Driving Obligations
Passenger safety shall be the Driver’s highest operational priority.
Drivers shall comply with all applicable traffic laws, road safety regulations, and licensing requirements while providing transportation services.

The following conduct is strictly prohibited:
• speeding;
• operating a mobile device while driving except through legally permitted hands-free systems;
• failing to obey traffic signals or road signs;
• dangerous or reckless overtaking;
• driving while fatigued;
• driving under the influence of alcohol, illegal drugs, or any impairing substance; and
• any other conduct that endangers Passengers or other road users.
Any serious safety violation may result in immediate suspension pending investigation.
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4.7 Navigation and Route Selection
Drivers are encouraged to follow the navigation route recommended by the DoeZo! Platform.

A Driver may deviate from the recommended route only where reasonably necessary due to circumstances including:
• traffic congestion;
• road closures;
• road traffic accidents;
• public safety concerns;
• natural disasters; or
• other legitimate operational reasons.
Where reasonably practicable, the Driver shall inform the Passenger before taking an alternative route.
Drivers shall not intentionally extend a Trip or take unnecessary detours for the purpose of increasing the Fare.
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4.8 Waiting Time
Upon arriving at the Pickup Location, the Driver shall wait for the Passenger for the period specified under DoeZo!’s Waiting Time Policy.

Where the Passenger has not arrived within the applicable waiting period, the Driver should:
• make reasonable efforts to contact the Passenger through the Platform;
• comply with the applicable Waiting Time procedures; and
• follow the Platform’s No-Show process where appropriate.
Waiting charges and cancellation fees may apply in accordance with DoeZo!’s operational policies.
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4.9 Destination Changes
Where a Passenger requests a change of destination after the Trip has commenced, the Driver shall request that the Passenger update the destination through the Platform, where such functionality is available.
Where destination updates cannot be completed through the Platform, any change shall be made only with the mutual agreement of both the Driver and the Passenger.

A change of destination may result in adjustments to:
• Fare;
• Trip Distance; and
• Trip Duration.
The final Fare shall be calculated based on the completed Trip as recorded by the Platform.
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4.10 Ride Cancellation
A Driver may cancel a Ride only where there is a legitimate operational, safety, or legal reason, including but not limited to:

• Passenger No-Show;
  • threatening or unsafe Passenger behaviour;
  • inability to safely access the Pickup Location;
  • Vehicle breakdown;
  • medical emergency;
  • road traffic accident; or
  • Force Majeure.
  Drivers shall not cancel Ride Requests for the purpose of obtaining incentives, avoiding particular Passengers, manipulating performance metrics, or otherwise abusing the Platform.
  Repeated unjustified cancellations may result in warnings, temporary restrictions, suspension, or other disciplinary action.
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  4.11 Passenger No-Show
  A Ride may be classified as a Passenger No-Show where the Passenger:
• fails to arrive within the applicable Waiting Time;
  • cannot be contacted through the Platform; or
  • is not present at the designated Pickup Location.
  Where a Passenger No-Show occurs, the Driver may cancel the Ride in accordance with DoeZo!’s operational policies.
  Any applicable cancellation fee shall be determined in accordance with the Platform’s Cancellation Policy.
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  4.12 Trip Completion
  A Trip shall be deemed completed when:

• the Passenger has safely arrived at the agreed destination;
  • all applicable payment obligations have been satisfied; and
  • the Driver has marked the Trip as completed through the Platform.
  Following completion of the Trip, the Driver may, where available:
  • view Driver Earnings;
  • rate the Passenger; and
  • review the Trip receipt and related transaction information.
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  4.13 Passenger Property
  Drivers shall exercise reasonable care with respect to any Passenger property transported during a Trip.

Where a Passenger leaves property in the Vehicle, the Driver shall:
• submit a Lost Item Report through the Platform, where available;
• notify DoeZo! Customer Support without undue delay; and
• cooperate in good faith to facilitate the return of the property to its rightful owner.
Drivers shall not retain, use, dispose of, or claim ownership of any Passenger property left in a Vehicle.
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4.14 Emergency Situations
In the event of an emergency, the Driver shall prioritize the safety and wellbeing of the Passenger, themselves, and the public.

Emergency situations may include:
• road traffic accidents;
• medical emergencies;
• security threats;
• criminal incidents; or
• natural disasters.

Where appropriate, the Driver shall promptly:
• activate the SOS feature, where available;
• contact DoeZo! Customer Support;
• notify emergency services; and
• cooperate with the relevant public authorities.
Drivers shall follow all applicable emergency procedures issued by DoeZo! from time to time.
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4.15 Communication Standards
Drivers shall communicate with Passengers in a professional, respectful, and courteous manner throughout the Trip.

Drivers shall not:
• use abusive, offensive, discriminatory, or threatening language;
• engage in harassment or intimidation;
• pressure Passengers to provide tips, ratings, or personal information;
• disclose confidential Passenger information; or
• communicate with Passengers outside the Platform for purposes unrelated to the requested Ride, unless expressly authorized by the Passenger or required by law.
All communications shall be conducted in a manner that reflects the professional standards and reputation of the DoeZo! Platform.
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4.16 Compliance with Operational Policies
Drivers shall comply with all operational policies, service standards, safety procedures, and guidelines issued by DoeZo! from time to time.

Failure to comply with such policies may result in corrective actions, including:
• coaching or retraining;
• written warnings;
• temporary suspension;
• performance review;
• permanent removal from the Platform; or
• any other action reasonably necessary to protect Passenger safety, service quality, or the integrity of the Platform.

Chapter 5 – Earnings, Payments and Incentives

5.1 Driver Earnings
Drivers shall be entitled to receive earnings for successfully completed Trips provided through the DoeZo! Platform.

Driver Earnings may include one or more of the following components:
• Base Fare;
• Distance Fare;
• Time Fare;
• Waiting Charges;
• Dynamic Pricing adjustments, where applicable;
• Toll Charges;
• Parking Charges;
• Promotional Adjustments;
• Driver Incentives, where applicable; and
• any other earnings component introduced by DoeZo! from time to time.
Applicable Platform Service Fees and other authorized deductions shall be applied before the final Driver Earnings are calculated.
Drivers may view a detailed breakdown of their earnings through the DoeZo! Driver Mobile Application.
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5.2 Fare Calculation
Trip Fares shall be calculated automatically by the DoeZo! Platform in accordance with the applicable pricing model.

Fare calculations may take into consideration:
• Base Fare;
• Distance travelled;
• Trip duration;
• Waiting Time;
• Dynamic Pricing;
• Toll Charges;
• Parking Charges;
• promotional adjustments;
• applicable taxes; and
• other authorized charges.
The Fare displayed to the Driver prior to completion of a Trip is an estimate only and may be adjusted based on the actual Trip details recorded by the Platform.
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5.3 Platform Service Fee
DoeZo! may charge a Platform Service Fee for facilitating Ride Bookings and providing access to the Platform.

The applicable Platform Service Fee may vary depending on:
• subscription plans;
• promotional programmes;
• operational policies;
• regulatory requirements; or
• other business considerations.
The applicable fee structure shall be communicated through the Driver Application or other official communication channels.
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5.4 Driver Subscription
Where the DoeZo! Platform operates under a Driver Subscription model, Drivers shall pay the applicable subscription fee in accordance with the selected subscription plan.

Failure to pay the required subscription fee by the applicable due date may result in:
• temporary suspension of Ride acceptance;
• restriction of Platform access;
• suspension of Driver benefits; or
• other actions permitted under DoeZo!’s operational policies.
DoeZo! reserves the right to amend subscription fees, plans, or payment schedules upon reasonable notice.
________________________________________
5.5 Payment Settlement
Driver Earnings shall be settled in accordance with DoeZo!’s approved settlement schedule.

Settlement may be made through:
• Bank Transfer;
• Mobile Wallet;
• DoeZo! Driver Wallet, where available; or
• any other payment method approved by DoeZo!.

Settlement timing may vary due to:
• banking procedures;
• payment provider processing;
• public holidays;
• regulatory requirements; or
• operational circumstances.
________________________________________
5.6 Incentive Programmes
DoeZo! may introduce Driver Incentive Programmes from time to time to encourage service quality and operational performance.

Eligibility for incentives may depend upon factors including:
• number of completed Trips;
• Driver Rating;
• Acceptance Rate;
• Cancellation Rate;
• service quality;
• campaign requirements; and
• compliance with these Terms.
DoeZo! reserves the right to modify, suspend, or withdraw any incentive programme at any time.
Participation in an incentive programme does not create a contractual entitlement to future incentives.
________________________________________
5.7 Promotions and Bonuses
DoeZo! may offer temporary promotions, bonuses, referral rewards, or other incentive campaigns.

Unless otherwise specified:
• promotional benefits are non-transferable;
• promotional benefits have no cash value unless expressly stated;
• eligibility is subject to compliance with campaign rules; and
• DoeZo! may cancel promotional benefits obtained through fraud, abuse, or violation of these Terms.
________________________________________
5.8 Outstanding Balance
Where a Driver owes any amount to DoeZo!, including subscription fees, penalties, charge adjustments, or other authorized deductions, such amount shall constitute an Outstanding Balance.

DoeZo! may recover an Outstanding Balance by:
• deducting the amount from future Driver Earnings;
• deducting the amount from the Driver Wallet, where applicable;
• requesting direct payment from the Driver; or
• exercising any other lawful recovery mechanism available under applicable law.
________________________________________
5.9 Payment Adjustments
DoeZo! may adjust Driver Earnings where necessary to correct:

• system errors;
  • duplicate payments;
  • incorrect Fare calculations;
  • cancelled Trips;
  • fraudulent transactions;
  • charge reversals; or
  • other verified payment discrepancies.
  Where practicable, DoeZo! will provide the Driver with reasonable information regarding any material adjustment.
  ________________________________________
  5.10 Taxes
  Drivers acknowledge that they are independently responsible for determining, reporting, and paying all taxes, duties, levies, or governmental charges applicable to their earnings, unless otherwise required by applicable law.
  DoeZo! may withhold or deduct taxes where legally required to do so.
  ________________________________________
  5.11 Payment Disputes
  Where a Driver disputes any Fare, settlement, deduction, or payment calculation, the Driver shall submit a dispute to DoeZo! Customer Support within seven (7) calendar days after the relevant settlement date.

In reviewing a payment dispute, DoeZo! may consider:
• Trip Records;
• GPS Data;
• Fare Calculation Logs;
• Payment Records;
• Driver Activity Records;
• Passenger Reports; and
• other relevant operational data.
DoeZo!’s determination shall be made in good faith based on the available evidence.
________________________________________
5.12 Fraudulent Earnings
Drivers shall not engage in any activity intended to generate artificial or fraudulent earnings.

Prohibited conduct includes, but is not limited to:
• fake Trips;
• collusion with Passengers;
• GPS manipulation;
• multiple Driver Accounts;
• unauthorized use of promotional campaigns;
• incentive manipulation; or
• any other fraudulent activity intended to increase Driver Earnings.

Where DoeZo! reasonably determines that fraudulent earnings have been generated, DoeZo! may:
• reverse the affected earnings;
• cancel incentives;
• recover overpaid amounts;
• suspend or terminate the Driver Account; and
• pursue any legal or regulatory remedies available under applicable law.
________________________________________
5.13 Chargebacks and Payment Recovery
Where a payment relating to a completed Trip is reversed, declined, or otherwise recovered by a payment provider, DoeZo! may adjust the corresponding Driver Earnings where appropriate.
Drivers shall cooperate with DoeZo! in resolving payment disputes and shall provide any information reasonably requested for investigation.
________________________________________
5.14 Earnings Reports
Drivers may access detailed earnings reports through the Driver Application, including:

• completed Trips;
  • Fare breakdown;
  • Platform Service Fees;
  • Incentives;
  • payment adjustments;
  • settlement history; and
  • outstanding balances.
  Drivers are responsible for reviewing their earnings records regularly and promptly reporting any discrepancies.
  ________________________________________
  5.15 Changes to Payment Policies
  DoeZo! reserves the right to amend this Chapter, including its earnings structure, settlement procedures, subscription model, Platform Service Fees, incentive programmes, and payment policies, where reasonably necessary due to:

• business requirements;
  • operational improvements;
  • regulatory changes;
  • taxation requirements;
  • technological developments; or
  • fraud prevention measures.
  Material changes will be communicated through the Driver Mobile Application, the official Website, or other authorized communication channels. A Driver’s continued use of the Platform after the effective date of such changes shall constitute acceptance of the revised payment policies.

Chapter 6 – Driver Conduct, Safety and Service Standards

6.1 Purpose
The purpose of this Chapter is to establish the professional conduct, safety obligations, and service standards that every Driver shall comply with while providing transportation services through the DoeZo! Platform.
Driver compliance with this Chapter is essential to maintaining Passenger safety, service quality, public confidence, and the integrity of the DoeZo! Platform.
________________________________________
6.2 Professional Conduct
Drivers shall conduct themselves in a professional, courteous, and respectful manner at all times while using the Platform.

Without limitation, Drivers shall:
• treat Passengers with courtesy and respect;
• communicate politely and professionally;
• maintain appropriate personal hygiene and appearance;
• provide services fairly and without discrimination;
• comply with all applicable laws and traffic regulations; and
• uphold the reputation and standards of the DoeZo! Platform.
Drivers shall avoid any conduct that may reasonably damage the reputation of DoeZo! or diminish Passenger confidence in the Services.
________________________________________
6.3 Passenger Safety
Passenger safety shall be the Driver’s highest operational priority.

Drivers shall:
• operate the Vehicle safely at all times;
• comply with all applicable traffic laws;
• ensure all passengers have safely boarded before commencing a Trip;
• encourage passengers to wear seat belts where required by law;
• avoid unnecessary distractions while driving; and
• exercise reasonable care throughout the Trip.
Drivers shall immediately discontinue a Trip where continuing the Trip would create an unacceptable safety risk.
________________________________________
6.4 Zero-Tolerance Policy
DoeZo! maintains a zero-tolerance policy in relation to conduct that threatens the safety, security, or wellbeing of Passengers.

Drivers shall not:
• operate a Vehicle while under the influence of alcohol or illegal drugs;
• engage in physical violence;
• threaten or intimidate Passengers;
• carry illegal weapons or prohibited items;
• commit criminal acts; or
• engage in any conduct that endangers public safety.
Any violation of this policy may result in immediate suspension or permanent termination of the Driver Account.
________________________________________
6.5 Anti-Harassment and Non-Discrimination
Drivers shall provide transportation services in a manner that is respectful, inclusive, and free from discrimination.

Drivers shall not discriminate against or harass any Passenger on the basis of:
• race;
• ethnicity;
• nationality;
• religion;
• gender;
• age;
• disability;
• sexual orientation; or
• any other characteristic protected under applicable law.
Sexual harassment, inappropriate comments, unwanted physical contact, intimidation, or abusive behaviour are strictly prohibited.
________________________________________
6.6 Passenger Privacy and Confidentiality
Drivers shall respect the privacy of Passengers and protect all confidential information obtained through the Platform.

Drivers shall not:
• disclose Passenger information to any unauthorized person;
• record conversations without lawful authority;
• capture photographs or videos of Passengers without consent;
• share Passenger contact details; or
• use Passenger information for personal or commercial purposes unrelated to the Trip.
These confidentiality obligations shall survive the completion of the Trip and the termination of the Driver’s participation on the Platform.
________________________________________
6.7 Prohibited Conduct
Drivers shall not engage in conduct including, but not limited to:

• demanding additional payment outside the Platform;
  • refusing a Passenger for unlawful or discriminatory reasons;
  • manipulating GPS or Trip data;
  • accepting fake Trips;
  • colluding with Passengers to abuse promotions;
  • allowing another person to operate the registered Driver Account;
  • using an unapproved Vehicle; or
  • otherwise abusing the Platform or its Services.
  DoeZo! reserves the right to investigate any suspected misconduct and to take appropriate disciplinary action.
  ________________________________________
  6.8 Smoking, Alcohol and Illegal Drugs
  Drivers shall not:

• smoke tobacco products during a Trip;
  • use electronic cigarettes or vaping devices while transporting Passengers;
  • consume alcohol while providing transportation services; or
  • operate a Vehicle while impaired by alcohol, illegal drugs, or any substance that affects driving ability.
  Passengers may report suspected violations through the DoeZo! Platform.
  ________________________________________
  6.9 Mobile Device Usage
  Drivers shall not manually operate a mobile device while the Vehicle is in motion except where permitted under applicable law.

Where navigation or Platform functionality requires mobile device usage, Drivers shall:
• use approved hands-free functionality where available;
• interact with the application only when it is safe and lawful to do so; and
• prioritize safe driving over Platform interaction at all times.
________________________________________
6.10 Accident and Incident Reporting
Drivers shall immediately report any accident, security incident, or safety-related event occurring during a Trip.

Reports should include, where applicable:
• date and time;
• location;
• Driver information;
• Passenger information;
• Vehicle details;
• photographs, where available; and
• a description of the incident.
Drivers shall cooperate fully with DoeZo!, insurers, and competent authorities during any investigation.
________________________________________
6.11 Passenger Complaints
DoeZo! may investigate complaints relating to Driver conduct, safety, service quality, or operational compliance.

Drivers shall:
• cooperate in good faith during investigations;
• provide truthful and complete information;
• submit supporting evidence where reasonably requested; and
• comply with any interim measures implemented during the investigation.
Submission of false or misleading information during an investigation may constitute a material breach of these Terms.
________________________________________
6.12 Driver Ratings and Service Quality
Passenger Ratings and service feedback may be used to assess Driver performance and service quality.

DoeZo! may consider factors including:
• Driver Rating;
• Passenger Complaints;
• Ride Acceptance Rate;
• Cancellation Rate;
• Safety Records; and
• Compliance History.
Where performance falls below DoeZo!’s minimum standards, the Driver may be required to complete coaching, retraining, or other corrective measures.
________________________________________
6.13 Compliance with Safety Policies
Drivers shall comply with all safety policies, operational standards, and service procedures issued by DoeZo! from time to time.

Failure to comply with applicable safety requirements may result in:
• coaching or retraining;
• written warnings;
• temporary suspension;
• removal from incentive programmes;
• permanent termination of the Driver Account; or
• any other corrective action reasonably necessary to protect Passenger safety or the integrity of the Platform.
________________________________________
6.14 Continuous Improvement
DoeZo! may periodically review and update its Driver Safety Standards, Code of Conduct, and operational procedures to reflect:

• changes in applicable laws;
  • regulatory requirements;
  • technological developments;
  • operational experience;
  • safety trends;
  • Passenger feedback; and
  • industry best practices.
  Drivers shall comply with the latest published standards and policies as updated from time to time.

Chapter 7 – Driver Ratings, Performance and Quality Standards

7.1 Purpose
The purpose of this Chapter is to establish the performance evaluation framework, service quality standards, and Driver Rating system applicable to all Drivers providing transportation services through the DoeZo! Platform.
DoeZo! is committed to maintaining a safe, reliable, and high-quality ride-hailing marketplace by monitoring Driver performance and encouraging continuous service improvement.

7.2 Driver Rating System
Following the completion of a Trip, Passengers may submit a Driver Rating and provide feedback regarding the quality of the services received.

The Driver Rating system is intended to:
• measure service quality;
• promote professional conduct;
• identify training opportunities;
• improve Passenger satisfaction; and
• maintain the overall quality of the DoeZo! Platform.
Ratings may be calculated using an aggregated scoring methodology determined by DoeZo!.
________________________________________
7.3 Performance Evaluation Criteria
Driver performance may be evaluated using one or more operational and service quality indicators, including:

• Driver Rating;
  • Ride Acceptance Rate;
  • Ride Cancellation Rate;
  • Trip Completion Rate;
  • Passenger Complaints;
  • Passenger Compliments;
  • Safety Compliance;
  • Driving Behaviour;
  • Punctuality;
  • Vehicle Cleanliness;
  • Professional Conduct; and
  • Compliance with these Terms and applicable DoeZo! policies.
  DoeZo! reserves the right to revise or introduce additional evaluation criteria where reasonably necessary.
  ________________________________________
  7.4 Passenger Feedback
  Passengers may provide feedback regarding their experience through the Platform.

Feedback may relate to:
• Driver professionalism;
• driving behaviour;
• vehicle cleanliness;
• communication;
• navigation;
• safety;
• punctuality; or
• overall service quality.
DoeZo! may consider Passenger feedback when evaluating Driver performance and determining appropriate operational or corrective actions.
________________________________________
7.5 Minimum Performance Standards
Drivers are expected to maintain performance standards established by DoeZo! from time to time.

Failure to satisfy the applicable performance standards may result in one or more of the following actions:
• coaching;
• mandatory retraining;
• written warnings;
• temporary suspension from accepting Ride Requests;
• removal from incentive programmes; or
• permanent deactivation of the Driver Account in cases of repeated or serious non-compliance.
Performance standards may vary according to operational requirements and service categories.
________________________________________
7.6 Acceptance Rate
The Ride Acceptance Rate measures the proportion of Ride Requests accepted by the Driver.
Drivers are expected to maintain a reasonable Acceptance Rate consistent with DoeZo!’s operational requirements.
Repeated refusal of Ride Requests without legitimate operational or safety reasons may adversely affect Driver performance evaluations and eligibility for certain Platform benefits.
________________________________________
7.7 Cancellation Rate
The Ride Cancellation Rate measures the frequency with which a Driver cancels accepted Ride Requests.
Drivers shall avoid unnecessary cancellations.

Repeated cancellations without legitimate justification may result in:
• reduced performance scores;
• coaching or retraining;
• temporary operational restrictions;
• removal from promotional campaigns; or
• other disciplinary measures determined by DoeZo!.
________________________________________
7.8 Passenger Complaints
DoeZo! may investigate complaints relating to Driver conduct, safety, service quality, payment issues, or operational compliance.

Drivers shall:
• cooperate fully during investigations;
• provide truthful and complete information;
• submit supporting evidence where reasonably requested; and
• comply with any interim measures implemented by DoeZo!.
Submission of false or misleading information during an investigation may constitute a material breach of these Terms.
________________________________________
7.9 Quality Assurance Reviews
DoeZo! may conduct periodic quality assurance reviews to assess Driver compliance with Platform standards.

Quality assurance activities may include:
• review of Passenger Ratings;
• analysis of Trip Records;
• evaluation of GPS Data;
• review of Driver performance metrics;
• Vehicle inspections;
• Customer Support records; and
• operational audits.
Drivers shall cooperate with all quality assurance activities conducted by DoeZo!.
________________________________________
7.10 Coaching and Retraining
Where Driver performance falls below the required standards, DoeZo! may require the Driver to participate in coaching sessions, operational briefings, or mandatory retraining programmes.

Training may cover:
• safe driving practices;
• customer service;
• Platform operations;
• fraud prevention;
• communication standards; and
• updates to DoeZo! policies.
Successful completion of mandatory training may be required before the Driver is permitted to continue providing transportation services.
________________________________________
7.11 Performance Improvement Plan
Where operationally appropriate, DoeZo! may place a Driver on a Performance Improvement Plan (“PIP”).

The PIP may specify:
• identified performance deficiencies;
• required corrective actions;
• improvement objectives;
• monitoring period; and
• performance review outcomes.
Failure to demonstrate satisfactory improvement during the review period may result in further disciplinary action.
________________________________________
7.12 Incentive Eligibility
Eligibility for Driver Incentives, promotional campaigns, or performance rewards may depend upon compliance with the performance standards established by DoeZo!.

DoeZo! may consider factors including:
• Driver Rating;
• Acceptance Rate;
• Cancellation Rate;
• completed Trips;
• safety performance;
• Passenger feedback; and
• policy compliance.
Participation in any incentive programme does not create a contractual entitlement to future incentives.
________________________________________
7.13 Recognition Programmes
DoeZo! may recognise high-performing Drivers through programmes including:

• Top Driver recognition;
  • Service Excellence Awards;
  • Safety Awards;
  • Customer Service Awards;
  • promotional incentives; or
  • other recognition initiatives introduced from time to time.
  Eligibility criteria shall be determined solely by DoeZo!.
  ________________________________________
  7.14 Performance Data
  Drivers may access their performance information through the Driver Mobile Application, where available.

Performance information may include:
• Driver Rating;
• completed Trips;
• Acceptance Rate;
• Cancellation Rate;
• Passenger feedback;
• earnings summaries; and
• operational notifications.
Performance information is provided for operational purposes and shall remain the property of DoeZo! to the extent permitted by applicable law.
________________________________________
7.15 Amendments to Performance Standards
DoeZo! reserves the right to amend, revise, or update its Performance Metrics, Scoring Methodology, Evaluation Criteria, and Service Standards from time to time in response to:

• operational requirements;
  • Passenger experience improvements;
  • technological developments;
  • legal or regulatory changes;
  • safety requirements; or
  • business needs.
  Material amendments will be communicated through the Driver Mobile Application, the official Website, or other authorized communication channels.
  A Driver’s continued use of the Platform following the effective date of such amendments shall constitute acceptance of the revised performance standards.

Chapter 8 – Suspension, Fraud and Enforcement

8.1 Purpose
The purpose of this Chapter is to establish the enforcement framework applicable to Drivers using the DoeZo! Platform in order to protect the safety, security, reliability, and integrity of the Platform.
DoeZo! is committed to maintaining a trusted ride-hailing marketplace by preventing fraud, enforcing operational standards, and taking appropriate action against Drivers who violate these Terms, applicable policies, or relevant laws.
________________________________________
8.2 Grounds for Account Suspension
DoeZo! may temporarily suspend, restrict, or permanently terminate a Driver Account where it reasonably determines that such action is necessary to protect Passengers, Drivers, the Platform, or the public.

Grounds for suspension may include, but are not limited to:
• fraud or fraudulent conduct;
• submission of forged, altered, or misleading documents;
• identity fraud or impersonation;
• criminal activity;
• serious or repeated safety violations;
• operation of an unapproved or unsafe Vehicle;
• repeated breaches of these Terms;
• failure to maintain required licences or registrations;
• manipulation of Platform systems; or
• any conduct that may adversely affect the security or reputation of DoeZo!.
Where immediate action is necessary to address a safety or security risk, DoeZo! may suspend a Driver Account without prior notice.
________________________________________
8.3 Fraud Prevention
DoeZo! employs operational controls, automated monitoring systems, and fraud detection technologies to identify and prevent fraudulent activities.

Fraudulent conduct includes, without limitation:
• fake or fictitious Trips;
• collusion between Drivers and Passengers;
• GPS spoofing or location manipulation;
• artificial generation of Ride activity;
• abuse of referral programmes;
• incentive manipulation;
• unauthorized account sharing;
• payment fraud; and
• any other conduct intended to obtain an unfair financial or operational advantage.
DoeZo! reserves the right to investigate any suspected fraudulent activity.
________________________________________
8.4 Investigation Process
Where DoeZo! reasonably suspects a violation of these Terms, an investigation may be initiated.

During an investigation, DoeZo! may:
• temporarily suspend the Driver Account;
• restrict access to certain Platform features;
• request additional documents or information;
• review Trip Records, GPS Data, payment records, and system logs;
• interview the Driver; and
• obtain information from Passengers or relevant third parties where appropriate.
Drivers shall cooperate fully and provide accurate, complete, and truthful information throughout the investigation.
Failure to cooperate may itself constitute a breach of these Terms.
________________________________________
8.5 Temporary Suspension
Where appropriate, DoeZo! may impose a temporary suspension while an investigation is ongoing or until identified deficiencies have been rectified.

During a temporary suspension, the Driver may be prohibited from:
• accepting Ride Requests;
• accessing certain Platform features;
• participating in incentive programmes;
• receiving promotional benefits; or
• providing transportation services through the Platform.
A temporary suspension shall remain in effect until DoeZo! determines that the applicable requirements for reinstatement have been satisfied.
________________________________________
8.6 Permanent Termination
DoeZo! may permanently terminate a Driver Account where the Driver has committed a serious or repeated violation of these Terms.

Circumstances that may result in permanent termination include:
• confirmed fraud;
• violent or criminal conduct;
• sexual harassment;
• deliberate endangerment of Passenger safety;
• repeated policy violations following prior warnings;
• submission of fraudulent documents;
• unauthorized use of another person’s identity;
• repeated manipulation of the Platform; or
• any conduct that materially damages the reputation or integrity of DoeZo!.
Termination of a Driver Account shall not affect any legal rights or remedies available to DoeZo!.
________________________________________
8.7 Recovery of Losses
Where a Driver’s misconduct results in financial loss or damage to DoeZo!, Passengers, payment providers, or other third parties, DoeZo! may, to the extent permitted by applicable law:

• recover outstanding amounts from Driver Earnings;
  • recover incentive payments made in error;
  • deduct authorized amounts from future settlements;
  • pursue civil remedies; or
  • report the matter to the relevant authorities.
  ________________________________________
  8.8 Driver Appeals
  A Driver who believes that a suspension or enforcement action has been imposed in error may submit a written appeal to DoeZo! Customer Support.

The appeal should include:
• the Driver’s explanation;
• relevant supporting evidence;
• any additional documents requested by DoeZo!; and
• any other information reasonably necessary for review.
DoeZo! shall review the appeal in good faith and notify the Driver of its decision within a reasonable period.
The submission of an appeal does not automatically suspend or reverse any enforcement action.
________________________________________
8.9 Cooperation with Authorities
DoeZo! may cooperate with law enforcement agencies, regulatory authorities, insurance providers, payment service providers, or competent governmental authorities where required by applicable law or where reasonably necessary to investigate fraud, criminal activity, or serious safety incidents.
Such cooperation may include the disclosure of relevant records in accordance with applicable laws and the DoeZo! Privacy Policy.
________________________________________
8.10 Enforcement Measures
Depending upon the nature and severity of the violation, DoeZo! may take one or more of the following enforcement measures:

• verbal or written warning;
  • mandatory retraining;
  • temporary suspension;
  • restriction of Platform access;
  • removal from promotional or incentive programmes;
  • Vehicle deactivation;
  • permanent termination of the Driver Account; or
  • any other reasonable corrective action necessary to protect the Platform.
  The enforcement action imposed shall be proportionate to the seriousness of the violation and the associated operational or safety risks.
  ________________________________________
  8.11 Record Retention
  DoeZo! may retain records relating to investigations, disciplinary actions, fraud prevention activities, complaints, and enforcement decisions for as long as reasonably necessary to:

• comply with applicable legal obligations;
  • resolve disputes;
  • support regulatory investigations;
  • prevent recurring fraud;
  • protect the legitimate interests of DoeZo!; or
  • enforce these Terms.
  Such records shall be handled in accordance with the DoeZo! Privacy Policy and applicable data protection requirements.
  ________________________________________
  8.12 Amendments to Enforcement Policies
  DoeZo! reserves the right to amend this Chapter, including its suspension procedures, fraud prevention measures, investigation processes, and enforcement policies, where reasonably necessary due to:

• changes in applicable laws;
  • regulatory requirements;
  • operational needs;
  • technological developments;
  • emerging fraud risks;
  • security improvements; or
  • business requirements.
  Material amendments shall be communicated through the Driver Mobile Application, the official Website, or other authorized communication channels.
  A Driver’s continued use of the Platform following the effective date of such amendments shall constitute acceptance of the revised enforcement policies.

Chapter 9 – Privacy, Data Protection and Confidentiality

9.1 Purpose
The purpose of this Chapter is to establish the principles governing the collection, processing, storage, protection, and lawful use of Personal Data, Platform Data, and Confidential Information relating to Drivers, Passengers, and the DoeZo! Platform.
DoeZo! is committed to protecting privacy, maintaining data security, preserving confidentiality, and ensuring compliance with applicable data protection laws and regulatory requirements while operating the Platform.
________________________________________
9.2 Collection of Personal Data
DoeZo! may collect Personal Data that is reasonably necessary for the provision, administration, security, and improvement of the Platform and its Services.

Personal Data collected may include:
• Full Name;
• National Registration Card (NRC) information or other approved identification documents;
• Mobile Phone Number;
• Email Address;
• Residential Address;
• Emergency Contact Information;
• Driver Profile Photograph;
• Driving Licence information;
• Vehicle Registration information;
• Insurance information; and
• any other information reasonably required for Driver registration or regulatory compliance.
Drivers shall ensure that all Personal Data provided to DoeZo! is accurate, complete, and kept up to date.
________________________________________
9.3 Operational Data
During the Driver’s use of the Platform, DoeZo! may collect operational information including:

• Trip Records;
  • Ride History;
  • Driver Earnings;
  • GPS Location Data;
  • Route Information;
  • Driver Ratings;
  • Passenger Feedback;
  • Acceptance Rate;
  • Cancellation Rate;
  • Login History;
  • Device Information; and
  • Platform activity logs.
  Such information may be used for operational management, service quality improvement, fraud prevention, safety monitoring, and regulatory compliance.
  ________________________________________
  9.4 Purpose of Data Processing
  DoeZo! shall process Personal Data only for legitimate business purposes associated with operating the Platform.

Such purposes may include:
• Driver Registration;
• Identity Verification;
• Vehicle Verification;
• Ride Matching;
• Trip Management;
• Payment Processing;
• Earnings Settlement;
• Customer Support;
• Safety Monitoring;
• Fraud Detection and Prevention;
• Performance Evaluation;
• Regulatory Reporting;
• Legal Compliance;
• Product and Service Improvement; and
• other purposes permitted by applicable law.
DoeZo! shall not process Personal Data for purposes materially inconsistent with this Chapter unless otherwise permitted by applicable law.
________________________________________
9.5 Location Data
To facilitate transportation services, DoeZo! may collect and process real-time and historical Location Data.

Location Data may be used for purposes including:
• Driver Matching;
• Navigation;
• Trip Tracking;
• Estimated Time of Arrival (ETA) calculations;
• Safety Monitoring;
• Fraud Prevention;
• Customer Support; and
• operational analytics.
Drivers acknowledge that disabling location services may limit or prevent access to certain Platform functions.
________________________________________
9.6 Confidential Information
During participation on the Platform, Drivers may gain access to confidential information belonging to DoeZo!, Passengers, or third parties.

Confidential Information may include:
• Passenger Personal Data;
• Platform Data;
• business operations;
• pricing methodologies;
• software, algorithms, and technical information;
• business strategies;
• internal procedures; and
• any information designated as confidential or that would reasonably be understood to be confidential.
Drivers shall maintain the confidentiality of such information and shall not disclose, copy, reproduce, distribute, or use it except as strictly necessary for providing transportation services through the Platform.
________________________________________
9.7 Passenger Privacy
Drivers shall respect the privacy of every Passenger.

Drivers shall not:
• disclose Passenger information to unauthorized persons;
• record conversations without lawful authority;
• photograph or video record Passengers without their consent, except where required by law or reasonably necessary for safety or evidence;
• share Passenger contact information;
• use Passenger information for personal, commercial, or marketing purposes; or
• contact Passengers outside the Platform except where expressly authorized or required for the completion of a Trip.
________________________________________
9.8 Disclosure of Information
DoeZo! may disclose Personal Data only where reasonably necessary to provide the Services or where required by applicable law.

Information may be disclosed to:
• authorized DoeZo! personnel;
• payment service providers;
• cloud service providers;
• mapping and navigation service providers;
• Customer Support providers;
• insurance providers;
• regulatory authorities;
• law enforcement agencies; or
• other authorized third-party service providers.
All disclosures shall be limited to the minimum information reasonably necessary for the relevant purpose.
________________________________________
9.9 Data Retention
DoeZo! shall retain Personal Data and operational records only for as long as reasonably necessary to:

• provide the Services;
  • comply with legal or regulatory obligations;
  • resolve disputes;
  • conduct investigations;
  • prevent fraud;
  • perform audits;
  • support taxation requirements; or
  • protect the legitimate interests of DoeZo!.
  Retention periods may vary depending on the type of information and applicable legal requirements.
  ________________________________________
  9.10 Information Security
  DoeZo! shall implement reasonable administrative, technical, and organizational safeguards designed to protect Personal Data against unauthorized access, disclosure, alteration, loss, or destruction.

Security measures may include:
• encryption;
• access controls;
• authentication mechanisms;
• secure cloud infrastructure;
• audit logging;
• vulnerability management;
• security monitoring; and
• periodic security assessments.
While DoeZo! applies industry-standard security practices, no electronic system can be guaranteed to be completely secure.
________________________________________
9.11 Driver Responsibilities
Drivers shall:

• protect the confidentiality of their login credentials;
  • safeguard OTP verification codes;
  • immediately report any suspected security incident;
  • maintain the security of devices used to access the Platform;
  • avoid storing Passenger information outside the Platform unless legally required; and
  • comply with all privacy and information security requirements issued by DoeZo!.
  Drivers remain responsible for any unauthorized disclosure resulting from their own negligence or misconduct.
  ________________________________________
  9.12 Data Breach Notification
  Where DoeZo! becomes aware of a Personal Data Breach that is likely to pose a material risk to affected individuals, DoeZo! may:
• investigate the incident;
  • contain and mitigate its impact;
  • notify affected Drivers or Passengers where appropriate;
  • notify competent authorities where required by applicable law; and
  • implement corrective measures to reduce the likelihood of recurrence.
  Drivers shall promptly report any suspected data breach, unauthorized access, or information security incident involving the Platform.
  ________________________________________
  9.13 Cross-Border Data Transfers
  DoeZo! may store or process Personal Data using cloud infrastructure or technology service providers located outside the Driver’s country of residence.
  Where cross-border transfers occur, DoeZo! shall implement appropriate contractual, technical, and organizational safeguards to protect Personal Data in accordance with applicable laws.
  By using the Platform, the Driver acknowledges and agrees that such international transfers may occur where reasonably necessary for the provision of the Services.
  ________________________________________
  9.14 Amendments to this Chapter
  DoeZo! reserves the right to amend this Chapter, including its Privacy Policy, Data Protection requirements, and Confidentiality obligations, in response to:
• changes in applicable laws;
  • regulatory requirements;
  • technological developments;
  • operational improvements;
  • security requirements; or
  • new Platform features.
  Material amendments shall be communicated through the Driver Mobile Application, the official Website, or other authorized communication channels.
  A Driver’s continued use of the Platform following the effective date of such amendments shall constitute acceptance of the revised Privacy, Data Protection, and Confidentiality provisions.

Chapter 10 – Intellectual Property, Platform Usage and Brand Protection

10.1 Purpose
The purpose of this Chapter is to establish the intellectual property rights, permitted use of the DoeZo! Platform, brand protection requirements, and restrictions applicable to all Drivers.
Drivers acknowledge that all intellectual property associated with the DoeZo! Platform is owned by or licensed to DoeZo! and may be used only in accordance with these Terms and any applicable branding or operational guidelines issued by DoeZo!.
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10.2 Ownership of Intellectual Property
All intellectual property rights relating to the DoeZo! Platform, whether registered or unregistered, shall remain the exclusive property of DoeZo! or its licensors.
Such intellectual property includes, but is not limited to:

• the DoeZo! name;
  • trademarks;
  • service marks;
  • logos;
  • trade names;
  • mobile applications;
  • websites;
  • software;
  • source code;
  • object code;
  • databases;
  • user interfaces;
  • application programming interfaces (APIs);
  • graphics;
  • designs;
  • documentation;
  • business methodologies; and
  • all other proprietary materials associated with the Platform.
  Nothing contained in these Terms transfers ownership of any intellectual property to the Driver.
  ________________________________________
  10.3 Limited Licence to Use the Platform
  Subject to continued compliance with these Terms, DoeZo! grants the Driver a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Driver Mobile Application solely for the purpose of providing transportation services through the DoeZo! Platform.

The licence granted under this Chapter:
• is personal to the Driver;
• may not be assigned or transferred;
• may be revoked at any time in accordance with these Terms; and
• automatically terminates upon suspension or termination of the Driver Account.
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10.4 Restrictions on Platform Use
Drivers shall use the Platform only for lawful purposes directly related to the provision of transportation services.

Without prior written authorization from DoeZo!, Drivers shall not:
• copy, reproduce, modify, or distribute any part of the Platform;
• reverse engineer, decompile, or disassemble any software;
• create derivative works based upon the Platform;
• interfere with or disrupt Platform operations;
• circumvent security features or technical protections;
• introduce malicious software, viruses, or harmful code;
• use automated scripts, bots, or unauthorized software; or
• use the Platform in any manner inconsistent with these Terms.
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10.5 Brand Protection
The DoeZo! brand is a valuable business asset and shall be protected at all times.

Drivers shall not:
• misuse the DoeZo! name or logo;
• create misleading advertisements implying unauthorized affiliation;
• register domain names or social media accounts incorporating the DoeZo! brand without written approval;
• alter or distort official branding materials; or
• engage in any activity that may damage the reputation or goodwill of DoeZo!.
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10.6 Use of Branding Materials
Drivers may use only official branding materials supplied or expressly approved by DoeZo!, including:

• Driver Identification Cards;
  • Vehicle Stickers;
  • Vehicle QR Codes;
  • Promotional Materials; and
  • other approved branding assets.
  Branding materials shall be displayed, maintained, and removed strictly in accordance with DoeZo!’s Branding Guidelines.
  Drivers shall not reproduce, alter, duplicate, or manufacture unofficial branding materials.
  ________________________________________
  10.7 Confidential Platform Information
  Drivers acknowledge that certain Platform information constitutes confidential and proprietary information belonging to DoeZo!.

Such information may include:
• pricing methodologies;
• incentive structures;
• operational procedures;
• software architecture;
• technical documentation;
• algorithms;
• business strategies;
• customer analytics; and
• other confidential business information.
Drivers shall not disclose, copy, distribute, publish, or otherwise use such information except as necessary to perform their obligations under these Terms.
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10.8 Prohibited Commercial Use
Drivers shall not use the Platform or any Platform Data for commercial purposes unrelated to transportation services provided through DoeZo!.

Prohibited activities include, but are not limited to:
• selling or licensing Platform Data;
• selling Passenger information;
• selling Driver information;
• commercial data mining;
• unauthorized market research;
• competitive intelligence gathering;
• web scraping;
• automated data extraction; or
• any other unauthorized commercial exploitation of the Platform or its data.
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10.9 Driver-Generated Content
Where a Driver submits photographs, documents, comments, feedback, or other content through the Platform, the Driver represents and warrants that:

• the content is accurate and lawful;
  • the Driver owns the content or has all necessary rights to submit it; and
  • the content does not infringe the intellectual property or other rights of any third party.
  To the extent necessary for the operation of the Platform, the Driver grants DoeZo! a worldwide, non-exclusive, royalty-free licence to use, reproduce, store, display, process, and distribute such content for operational, administrative, legal, and promotional purposes.
  ________________________________________
  10.10 Software Updates
  DoeZo! may periodically release software updates, including:
• Bug Fixes;
  • Security Updates;
  • Feature Enhancements;
  • Performance Improvements; and
  • compatibility updates.
  Drivers shall promptly install all mandatory updates required for the continued and secure operation of the Platform.
  Failure to install required updates may result in restricted Platform functionality or temporary suspension until the Driver Application has been updated.
  ________________________________________
  10.11 Suspension or Revocation of Licence
  Where a Driver violates this Chapter or otherwise misuses DoeZo!’s intellectual property or the Platform, DoeZo! may, without limiting any other available remedies:
• suspend or revoke the Driver’s licence to use the Platform;
  • temporarily suspend or permanently terminate the Driver Account;
  • disable access to Platform services;
  • require the immediate removal or return of official branding materials; and
  • pursue any additional legal or equitable remedies available under applicable law.
  ________________________________________
  10.12 Return of Company Property
  Upon suspension or termination of the Driver Account, the Driver shall promptly return all DoeZo! property in the Driver’s possession, including where applicable:
• Driver Identification Cards;
  • Vehicle Stickers;
  • Vehicle QR Codes;
  • promotional materials;
  • equipment supplied by DoeZo!; and
  • any other property belonging to DoeZo!.
  The Driver shall not continue to display or use any DoeZo! branding following termination unless expressly authorized in writing by DoeZo!.
  ________________________________________
  10.13 Intellectual Property Infringement
  DoeZo! reserves the right to investigate any suspected infringement of its intellectual property rights.

Where infringement is identified, DoeZo! may:
• require the immediate cessation of the infringing activity;
• demand removal of unauthorized materials;
• recover damages or losses;
• seek injunctive or other equitable relief; and
• pursue civil, administrative, or criminal remedies to the fullest extent permitted by applicable law.
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10.14 Amendments to this Chapter
DoeZo! reserves the right to amend this Chapter, including its Intellectual Property Policy, Branding Guidelines, Platform Usage Rules, and related operational requirements, from time to time in response to:

• legal or regulatory developments;
  • technological advancements;
  • operational requirements;
  • security enhancements;
  • protection of intellectual property rights; or
  • business needs.
  Material amendments shall be communicated through the Driver Mobile Application, the official Website, or other authorized communication channels.
  A Driver’s continued use of the Platform following the effective date of such amendments shall constitute acceptance of the revised Intellectual Property, Platform Usage, and Brand Protection provisions.

Chapter 11 – Liability, Insurance and Indemnification

11.1 Purpose

The purpose of this Chapter is to define the allocation of responsibilities, liability, insurance obligations, and indemnification requirements applicable to Drivers providing transportation services through the DoeZo! Platform.
Drivers acknowledge that they are independently responsible for operating their Vehicles safely and in compliance with all applicable laws, while DoeZo! operates solely as a technology platform facilitating connections between Drivers and Passengers.
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11.2 Driver Responsibility
Drivers shall be solely responsible for the operation of their Vehicles and the transportation services they provide through the Platform.

Without limitation, each Driver shall be responsible for:
• operating the Vehicle safely;
• complying with all applicable traffic laws and regulations;
• maintaining all required licences, permits, and registrations;
• ensuring the Vehicle remains roadworthy;
• complying with these Terms and DoeZo! operational policies; and
• fulfilling all legal obligations arising from the provision of transportation services.
Nothing in these Terms shall relieve the Driver of any legal responsibility imposed under applicable law.
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11.3 Independent Contractor Status
Drivers acknowledge and agree that they participate on the DoeZo! Platform as independent service providers.

Accordingly:
• no employment relationship is created;
• no partnership or joint venture exists;
• no agency relationship is established; and
• no fiduciary relationship is created between DoeZo! and the Driver.
Drivers shall remain solely responsible for their own business operations, taxes, insurance obligations, and regulatory compliance.
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11.4 Driver Insurance Obligations
Drivers shall maintain all insurance coverage required by applicable laws and regulations throughout the period in which they provide transportation services through the Platform.

Drivers shall ensure that:
• insurance policies remain valid and effective;
• premiums are paid when due;
• coverage is sufficient for the Vehicle being operated; and
• updated insurance documentation is provided to DoeZo! upon request.
Failure to maintain valid insurance may result in immediate suspension of the Driver Account or Vehicle.
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11.5 Passenger Claims
Where a Passenger submits a claim relating to a Trip, DoeZo! may investigate the matter and request information from the Driver.

Drivers shall:
• cooperate fully during the investigation;
• provide accurate and complete information;
• preserve relevant evidence where reasonably practicable; and
• comply with lawful requests made by DoeZo! or competent authorities.
The investigation conducted by DoeZo! shall not constitute an admission of liability by DoeZo!.
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11.6 Limitation of Liability
To the fullest extent permitted by applicable law, DoeZo! shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to:

• road traffic accidents;
  • the acts or omissions of Drivers or Passengers;
  • Vehicle breakdowns;
  • traffic congestion;
  • weather conditions;
  • GPS inaccuracies;
  • interruptions of telecommunications services;
  • failures of third-party service providers; or
  • Force Majeure events.
  Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded under applicable law.
  ________________________________________
  11.7 Driver Liability
  Drivers shall be solely responsible for any loss, damage, injury, or liability arising from:
• negligent driving;
  • breach of applicable laws;
  • breach of these Terms;
  • operation of an unsafe Vehicle;
  • fraudulent conduct;
  • misconduct toward Passengers; or
  • any act or omission attributable to the Driver.
  Where applicable, Drivers may be held personally liable in accordance with the governing laws of the relevant jurisdiction.
  ________________________________________
  11.8 Indemnification
  To the fullest extent permitted by applicable law, the Driver agrees to indemnify, defend, and hold harmless DoeZo!, its affiliates, directors, officers, employees, contractors, agents, licensors, and business partners from and against any claims, actions, liabilities, damages, losses, costs, expenses, fines, penalties, or legal fees arising out of or relating to:
• the Driver’s breach of these Terms;
  • violation of applicable laws or regulations;
  • negligent or unlawful operation of the Vehicle;
  • infringement of the rights of any third party;
  • fraud or fraudulent conduct;
  • misuse of the Platform; or
  • any act or omission attributable to the Driver.
  This indemnification obligation shall survive the suspension or termination of the Driver Account.
  ________________________________________
  11.9 Force Majeure
  DoeZo! shall not be liable for any delay, interruption, or failure to perform its obligations where such failure results from events beyond its reasonable control, including but not limited to:
• natural disasters;
  • floods;
  • earthquakes;
  • fires;
  • pandemics;
  • war;
  • civil unrest;
  • government actions;
  • widespread power failures;
  • internet or telecommunications outages;
  • cyberattacks; or
  • other Force Majeure events.
  DoeZo! shall use commercially reasonable efforts to restore normal Platform operations as soon as reasonably practicable following the cessation of the relevant event.
  ________________________________________
  11.10 Accident Reporting
  Drivers shall immediately report any accident occurring during a Trip through the procedures established by DoeZo!.

Where reasonably practicable, the Driver shall provide:
• the date and time of the accident;
• the location of the incident;
• Driver and Passenger details;
• Vehicle information;
• photographs or videos, where available;
• police reports, where applicable; and
• any other information reasonably requested by DoeZo!.
Failure to report an accident promptly may constitute a breach of these Terms.
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11.11 Cooperation with Insurance Providers
Where an insurance claim arises in connection with a Trip, Drivers shall cooperate fully with:

• insurance companies;
  • loss adjusters;
  • legal representatives;
  • DoeZo!; and
  • competent governmental authorities.
  Drivers shall provide truthful information and all documentation reasonably required for the processing of insurance claims.
  ________________________________________
  11.12 Recovery of Losses
  Where DoeZo! incurs financial loss as a result of the Driver’s breach of these Terms, fraud, negligence, or unlawful conduct, DoeZo! may, to the extent permitted by applicable law:
• recover outstanding amounts from Driver Earnings;
  • deduct authorized amounts from future settlements;
  • recover losses through legal proceedings;
  • seek equitable or injunctive relief; or
  • pursue any other remedies available under applicable law.
  These remedies are cumulative and do not limit any other legal rights available to DoeZo!.
  ________________________________________
  11.13 No Waiver
  No failure or delay by DoeZo! in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy.
  Any waiver shall be effective only if expressly made in writing by an authorized representative of DoeZo!.
  ________________________________________
  11.14 Survival
  The provisions relating to:
• confidentiality;
  • intellectual property;
  • indemnification;
  • limitation of liability;
  • payment obligations;
  • dispute resolution; and
  • any other provisions which by their nature are intended to survive,
  shall remain in full force and effect following the suspension or termination of the Driver Account.
  ________________________________________
  11.15 Amendments to this Chapter
  DoeZo! reserves the right to amend this Chapter, including its liability allocation, insurance requirements, indemnification obligations, and related legal provisions, where reasonably necessary due to:
• changes in applicable laws;
  • regulatory requirements;
  • insurance industry practices;
  • operational needs;
  • risk management considerations; or
  • business requirements.
  Material amendments shall be communicated through the Driver Mobile Application, the official Website, or other authorized communication channels.
  A Driver’s continued use of the Platform following the effective date of such amendments shall constitute acceptance of the revised Liability, Insurance, and Indemnification provisions.

Chapter 12 – Dispute Resolution and Legal Compliance

12.1 Purpose
The purpose of this Chapter is to establish the legal framework governing dispute resolution, regulatory compliance, and the enforcement of legal rights and obligations arising from the Driver’s participation on the DoeZo! Platform.
DoeZo! is committed to resolving disputes fairly, efficiently, and in good faith while ensuring compliance with all applicable laws, regulatory requirements, and operational standards.
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12.2 Compliance with Applicable Laws
Drivers shall comply with all applicable laws, regulations, governmental directives, and licensing requirements while accessing or using the DoeZo! Platform and providing transportation services.
Without limitation, Drivers shall comply with:

• transportation laws and regulations;
  • road traffic laws;
  • taxation laws;
  • business licensing and registration requirements;
  • data protection and privacy laws, where applicable;
  • anti-money laundering and counter-terrorism financing laws, where applicable; and
  • any other applicable laws, regulations, or governmental requirements.
  Drivers shall remain solely responsible for any penalties, fines, liabilities, or legal consequences arising from their own violation of applicable laws or regulations.
  ________________________________________
  12.3 Internal Complaint Resolution
  Drivers may submit complaints, concerns, or requests for review relating to the DoeZo! Platform through the official Customer Support channels.
  Complaints may include matters relating to:
• Driver Earnings;
  • payment settlements;
  • incentive programmes;
  • Passenger complaints;
  • Driver Ratings;
  • account suspension;
  • Vehicle approval;
  • Platform operations; or
  • any other matter arising from the Driver’s use of the Platform.
  DoeZo! shall review each complaint in good faith and make reasonable efforts to provide an appropriate response within a reasonable period.
  ________________________________________
  12.4 Investigation Process
  Where a complaint, dispute, or alleged violation requires investigation, DoeZo! may conduct an internal review.
  An investigation may include:
• review of Trip Records;
  • GPS Data;
  • payment records;
  • Driver activity logs;
  • Passenger statements;
  • system records;
  • photographs or videos, where available; and
  • any other information reasonably necessary for determining the relevant facts.
  Drivers shall cooperate fully throughout the investigation and provide truthful, complete, and accurate information.
  ________________________________________
  12.5 Good Faith Resolution
  Before commencing formal legal proceedings, the Driver and DoeZo! shall use reasonable efforts to resolve any dispute through good-faith discussions and mutual cooperation.

Both parties shall:
• communicate honestly and respectfully;
• exchange relevant information where appropriate;
• cooperate in resolving operational issues; and
• make reasonable efforts to avoid unnecessary legal proceedings.
Nothing in this section prevents either party from seeking urgent legal remedies where immediate action is necessary.
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12.6 Mediation
Where an internal resolution cannot be achieved, the parties may mutually agree to attempt mediation before commencing litigation.
Unless otherwise agreed in writing:

• mediation shall be voluntary;
  • each party shall cooperate in good faith;
  • mediation discussions shall remain confidential to the extent permitted by law; and
  • each party shall bear its own costs associated with the mediation process unless otherwise agreed.
  ________________________________________
  12.7 Governing Law
  These Terms shall be governed by and construed in accordance with the laws of the Republic of the Union of Myanmar, without regard to its conflict of law principles.
  All rights, obligations, and legal relationships arising from these Terms shall be interpreted in accordance with the applicable laws of Myanmar.
  ________________________________________
  12.8 Jurisdiction
  Where a dispute cannot be resolved through internal review, negotiation, or mediation, it shall be submitted to the competent courts or authorities of the Republic of the Union of Myanmar, unless otherwise required by applicable law.
  Nothing in this Chapter prevents DoeZo! from seeking interim, injunctive, or other equitable relief where such relief is reasonably necessary to protect its legal rights, confidential information, intellectual property, or the security of the Platform.
  ________________________________________
  12.9 Regulatory Cooperation
  Drivers shall cooperate with DoeZo! in connection with any lawful request made by:
• government authorities;
  • regulatory agencies;
  • law enforcement agencies;
  • courts of competent jurisdiction;
  • taxation authorities; or
  • other competent public authorities.
  Where legally required, DoeZo! may disclose relevant information to such authorities in accordance with applicable law and the DoeZo! Privacy Policy.
  ________________________________________
  12.10 Compliance Audits
  DoeZo! may conduct operational, legal, regulatory, or compliance audits to verify adherence to these Terms and applicable policies.

Drivers shall, upon reasonable request:
• provide relevant documentation;
• cooperate during compliance reviews;
• permit verification of required licences, registrations, and insurance; and
• respond accurately to compliance-related enquiries.
Failure to cooperate with a lawful compliance audit may constitute a material breach of these Terms.
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12.11 Records and Evidence
DoeZo! may maintain records relevant to dispute resolution and legal compliance, including:

• Driver registration records;
  • Trip Records;
  • payment records;
  • GPS Data;
  • Customer Support communications;
  • complaint records;
  • investigation reports; and
  • audit records.
  Such records may be used as evidence in investigations, dispute resolution proceedings, or legal proceedings to the extent permitted by applicable law.
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  12.12 Limitation Period for Claims
  Unless a longer period is required by applicable law, Drivers should submit complaints or contractual claims relating to the Platform within a reasonable period after becoming aware of the relevant issue.
  Failure to report issues promptly may affect DoeZo!’s ability to investigate and resolve the matter effectively.
  Nothing in this section limits any statutory rights that cannot lawfully be excluded.
  ________________________________________
  12.13 Legal Notices
  Any legal notice, regulatory notice, or formal communication relating to these Terms may be delivered by DoeZo! through one or more of the following methods:
• the Driver Mobile Application;
  • email;
  • SMS;
  • the official DoeZo! Website; or
  • any other communication method reasonably designated by DoeZo!.
  Notices shall be deemed received in accordance with applicable law and DoeZo!’s communication procedures.
  ________________________________________
  12.14 Amendments to this Chapter
  DoeZo! reserves the right to amend this Chapter, including its dispute resolution procedures, legal compliance requirements, and regulatory obligations, where reasonably necessary due to:
• changes in applicable laws;
  • judicial decisions;
  • regulatory requirements;
  • operational improvements;
  • industry best practices; or
  • business requirements.
  Material amendments shall be communicated through the Driver Mobile Application, the official Website, or other authorized communication channels.
  A Driver’s continued use of the Platform following the effective date of such amendments shall constitute acceptance of the revised Dispute Resolution and Legal Compliance provisions.

Chapter 13 – General Provisions

13.1 Entire Agreement
These Driver Terms & Conditions, together with the DoeZo! Privacy Policy, Community Guidelines, Driver Code of Conduct, and any other policies, standards, guidelines, or notices officially issued by DoeZo! from time to time, constitute the entire agreement between DoeZo! and the Driver with respect to the Driver’s access to and use of the Platform.
These Terms supersede all prior oral or written agreements, representations, negotiations, understandings, and communications relating to the same subject matter.
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13.2 Severability
If any provision of these Terms is determined by a court or other competent authority to be invalid, unlawful, unenforceable, or void, such provision shall be deemed severed from these Terms to the extent necessary.
The remaining provisions shall remain valid, enforceable, and in full force and effect to the fullest extent permitted by applicable law.
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13.3 Assignment
DoeZo! may assign, transfer, delegate, novate, or otherwise transfer any of its rights or obligations under these Terms in connection with:

• a merger;
  • acquisition;
  • corporate restructuring;
  • sale of assets;
  • business reorganization; or
  • any other lawful corporate transaction.
  The Driver shall not assign, transfer, delegate, sublicense, or otherwise dispose of any rights or obligations under these Terms without the prior written consent of DoeZo!.
  Any unauthorized assignment shall be null and void.
  ________________________________________
  13.4 No Waiver
  No failure, delay, or omission by DoeZo! in exercising any right, power, or remedy under these Terms shall constitute a waiver of such right, power, or remedy.
  Any waiver shall be effective only if expressly made in writing by an authorized representative of DoeZo!.
  A waiver relating to one breach shall not constitute a waiver of any subsequent or continuing breach.
  ________________________________________
  13.5 Electronic Communications
  The Driver agrees that DoeZo! may provide notices, communications, disclosures, agreements, and other information electronically through:
• the Driver Mobile Application;
  • Push Notifications;
  • SMS;
  • Email;
  • the official DoeZo! Website; or
  • any other electronic communication channel designated by DoeZo!.
  Electronic communications shall have the same legal force and effect as communications provided in paper form, to the fullest extent permitted by applicable law.
  ________________________________________
  13.6 Electronic Acceptance
  By registering a Driver Account, completing the verification process, accepting Ride Requests, or otherwise accessing or using the DoeZo! Platform, the Driver acknowledges and agrees that such actions constitute electronic acceptance of these Terms.
  The Driver further agrees that electronic acceptance shall have the same legal validity and enforceability as a handwritten signature, to the extent permitted by applicable law.
  ________________________________________
  13.7 Notices
  Any notice required or permitted under these Terms may be delivered by DoeZo! through one or more of the following methods:
• Driver Mobile Application;
  • Email;
  • SMS;
  • Push Notification;
  • Official Website; or
  • any other communication channel reasonably designated by DoeZo!.
  Drivers are responsible for maintaining accurate and current contact information to ensure receipt of official notices.
  ________________________________________
  13.8 Survival
  The following provisions shall survive the suspension, termination, or expiration of these Terms to the extent necessary to give effect to their purpose:
• Confidentiality;
  • Privacy and Data Protection;
  • Intellectual Property;
  • Payment Obligations;
  • Indemnification;
  • Limitation of Liability;
  • Dispute Resolution;
  • Governing Law; and
  • any other provision that by its nature is intended to survive.
  ________________________________________
  13.9 Relationship of the Parties
  Nothing contained in these Terms shall be construed as creating:
• an employment relationship;
  • a partnership;
  • a joint venture;
  • an agency relationship;
  • a franchise; or
  • any fiduciary relationship
  between DoeZo! and the Driver.
  The Driver participates on the Platform solely as an independent service provider.
  ________________________________________
  13.10 Amendments
  DoeZo! reserves the right to amend, modify, supplement, or replace these Terms at any time where reasonably necessary due to:
• changes in applicable laws;
  • regulatory requirements;
  • technological developments;
  • operational improvements;
  • security enhancements;
  • business requirements; or
  • the introduction of new Platform features or services.
  Material amendments shall be communicated through the Driver Mobile Application, the official Website, or other authorized communication channels.
  The Driver’s continued access to or use of the Platform following the effective date of any amendment shall constitute acceptance of the revised Terms.
  ________________________________________
  13.11 Contact Information
  Questions, requests, complaints, or legal notices relating to these Terms may be directed to:

DoeZo! Customer Support
Website: www.doezo.asia
General Support: support@doezo.asia
Privacy: privacy@doezo.asia
Business Enquiries: info@doezo.asia
DoeZo! will make reasonable efforts to respond to enquiries within a reasonable timeframe.
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13.12 Effective Date and Version History

Document Name: DoeZo! Driver Terms & Conditions
Version: 1.0
Document Status: Production Release
Effective Date: To be specified prior to the official launch of the DoeZo! Platform.
Last Updated: To be updated upon each approved revision.
The most current version of these Terms shall be published on the DoeZo! Website and Driver Mobile Application. Drivers are responsible for reviewing and complying with the latest published version.
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13.13 Interpretation
Headings and section titles are included for convenience only and shall not affect the interpretation of these Terms.

Unless the context otherwise requires:
• words importing the singular include the plural, and vice versa;
• references to any gender include all genders;
• references to a person include an individual, company, partnership, governmental authority, or other legal entity; and
• the words “including”, “includes”, and “include” shall be construed as meaning “including without limitation.”
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13.14 Final Provisions
These Terms are intended to establish a fair, transparent, and legally enforceable framework governing the relationship between DoeZo! and its Drivers.
Drivers are encouraged to review these Terms periodically to remain informed of their rights, obligations, and any amendments issued by DoeZo!.
By continuing to access or use the DoeZo! Platform, the Driver confirms ongoing acceptance of these Terms and agrees to comply with all applicable policies, operational standards, and legal requirements.